22nd Jun 2020 in Business

Here at Destination CQ BID we are committed to helping you get back up and operational as swiftly as possible. We have put together a brief overview of the essentials to assist recovery efforts and make the return to work a smooth transition.


Government resources to aid your reopening:


5 Steps to working safely

Businesses are advised by the Government to carry out 5 simple steps to support the return to work.

  1. Carry out a covid-19 risk assessment
  2. Developing cleaning, handwashing & hygiene procedures
  3. Help people to work from home
  4. Maintain 2m social distancing were possible
  5. Where people cannot be 2m apart, manage transmission risk

Full details on each of these steps can be found here.

Review your operations

Communication is key for a smooth process in order to keep employees, customers and providers up to date with your policies and measures in place to help provide reassurance, meet expectations, minimise anxiety and make a simple transition.

The following information is available as a printable PDF here.

Review staff policies

Staff and schedule plan
Risk assessments
Internal communications

  • Review safety processes and risk assessments in place for employees in line with national government guidance on COVID Secure business
  • Create a staff plan to reflect working from home, return to work, fixed teams on shift patterns, flexible working and potential support to work from home
  • Consider:
    • Prioritising working from home
    • Vulnerable staff
    • Safe commuting available
  • Circulate new policies, health measures and timescales with staff and across the workplace
  • Devise advice on safe commuting
  • Order the necessary PPE for staff to undertake their work safely
  • Check if your staff can apply to be tested. https://www.gov.uk/guidance/coronavirus-covid-19-getting-tested
Check you venue

Policies review
SLA review
Facility inspections


  • Internal policies to meet with landlord, managing agency and/or head office policies and guidance
  • Heating, ventilation, air conditioning and mechanicals ahead of re-opening
  • Fire/Life Safety systems
  • SLA cleansing services and frequency
  • Security measures for your office
Introduce physical distancing

Health and safety checks
Office traffic management
Access points

  • Identify and control access points for staff, customers and providers, consider one way systems to allow for distancing
  • Work with your local authority, BID and/or managing agency/landlord regarding support managing potential issues with queueing or access
  • Display health and safety policies in place across the workspace
  • Provide PPE as required by the risk assessment
  • Encourage increasing the frequency of hand washing
  • Limit face to face meetings and use alternative technology
  • Apply social distancing on:
    • Office space
    • Separation panels, alternate seating spaces
    • Communal areas
    • Reduce maximum capacity allowed and introduce flexible time slot usage
    • Customer facing areas
    • Display social distancing spaces
    • Consider protective measures for employees where necessary
Review surfaces & point of sale

Cleansing plan
Sanitising availability
Minimising risks

  • Review cleansing plan including potential new areas, hot spots, services, frequency and appropriate products recommended by Gov.uk
  • Disable touchscreens, consider lowtouch or no-touch switches, doors, drawers and other fittings
  • Remove high-touch shared tools such as whiteboard markers and remote controls
  • Consider restocking with food/beverage single-serving items
  • Provide sanitizer and cleansing products
  • Implement a clean desk policy
  • Identify safe storage areas for personal items
  • If possible, designate a specific enclosed room to isolate any person identifying themselves with symptoms

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