Destination CQ BID is seeking a Project Support and Administration Co-ordinator to support our team in delivering impactful projects, campaigns, and events that enhance Belfast’s Cathedral Quarter. If you have strong organisational skills, experience in administration and stakeholder engagement, and a passion for urban improvement, we want to hear from you.
Project Support and Administration Co-ordinator
Job Description
Job Title: Project Support and Administration Co-ordinator
Hours: Full time - 37.5 hours per week
Salary: £29,000 - £32,000 per annum
Pension: Contributory pension available
Annual Leave: 25 days per annum plus 12 statutory days
Report To: BID Manager
Closing Date: 26th June 2025
Background
Business Improvement Districts (BID) are worldwide and have been very successful in the UK over the last 25 years. There are eight BIDs in Northern Ireland, three of which are in Belfast. This is an exciting opportunity to get a career foothold in a growing and innovative sector.
Job Purpose
The Project Support and Administration Co-ordinator will support the BID Manager and BID team with campaigns, projects, events, and general office and financial duties.
Job Duties and Responsibilities
Campaigns & Events
- Contribute to the development of projects such as events, campaigns, and marketing while providing administrative support for these.
- Organise event and marketing mail-outs.
- Oversee the operation of events, providing on-site support as required.
Communications
- Liaise with the Marketing & Communications Officer to contribute to website content management (e.g., event uploads) and deliver content for social media channels (Facebook, Instagram, Twitter).
- Communicate with businesses and other key stakeholders, informing them of activities and following up on enquiries raised by colleagues.
- Contribute to regular e-newsletters.
Administration
- Maintain and update the BID database, systems, and documentation, ensuring accurate records.
- Handle general enquiries on BID levy payments and invoices.
- Accurately process purchase orders and sales invoices.
- Be responsible for effective Credit Control systems and procedures.
- Organise and prepare for meetings, including Board meetings.
- Collate key performance indicators from various internal and external sources to assist with evaluations (e.g., project participation, social media analytics, post-event surveys).
- Oversee daily office operations, including supplies, filing systems, correspondence, and general administrative support.
- Communicate with businesses and other key stakeholders, informing them of activities and following up on enquiries.
- Represent the Manager/Organisation when appropriate.
- Support stakeholder management by proactively engaging with all project stakeholders, managing action trackers/minutes, and attending ad hoc meetings as required.
- Understand and coordinate the delivery of contractual obligations to all stakeholders by gaining familiarity with contract documentation to assist with explanations and guidance.
- Act as the first point of contact for telephone, email, and visitor enquiries.
Person Specification
Destination CQ BID is committed to providing the best possible service to levy-paying businesses, their employees, visitors, and other stakeholders committed to the development of the Cathedral Quarter. To achieve this, we aim to ensure that the Project Support and Administration Co-ordinator has the standard of skills, knowledge, and experience required to deliver to a high standard.
Education and Qualifications
- Third-level education or equivalent, or three years of relevant experience.
Essential Experience and Knowledge
- At least three years’ experience in Credit Control in an appropriate setting.
- Experience of working for a BID or similar business and/or not-for-profit organisation.
- Three years’ experience in an administrative role or office environment.
- Experience working with a variety of stakeholders and communicating effectively with them.
Desirable Experience and Knowledge
- Good understanding of the Arts & Cultural sector.
- Event/Programme management.
- Experience in analysing and managing large sets of data.
- Working knowledge of SAGE/XERO Accounts.
Skills and Attributes
- Excellent organisational and administrative skills with the ability to meet deadlines.
- A people person – ability to engage face-to-face.
- IT skills, particularly in MS Office (Word, Excel, Outlook).
- Social media skills (Twitter, Instagram, Facebook) as well as website content management expertise.
- Ability to work on own initiative and as part of a team.
- Good problem-solving and analytical skills.
- A can-do attitude and common sense.
- Ability to work under pressure in a fast-moving environment.
- A multi-tasker.
- Determined and resilient.
How to Apply
Please submit a CV and cover letter outlining your suitability for the role to Damien.corr@destinationcq.com.
Deadline for applications: 5:00pm on 26th June 2025
For more information about Cathedral Quarter BID and our work, visit: www.cathedralquarterbelfast.com
We are an Equal Opportunity Employer and look forward to hearing from you!
